Processing Shortcomings
This section is dedicated to present and help solve general issues that may arise during the self-onboarding.
Classification | Explanation | Solution |
|---|---|---|
Authentication failed | The authentication for the connector you created has failed. | In order to solve this issue you need to reauthorize the connector in order for it to run again. |
Incorrect permissions | The connector cannot retrieve the data as the user changed their password. | Please reauthorize the connector using the new credentials. |
The access token is expired | The access token is expired, thus it is not longer usable. | Please provide an up to date access token. |
Too old start date | The start date you have provided is set too much in the past. e.g. Sklik allows data retrieval for only 400 days back. | Please adjust the start date so that it falls within the accepted interval of the connector. |
Timeout | Your request failed on timeout. | The creation of report was tried 3 times, but there is some problem with it. Review your query and try again. |
No data | No data has been returned for the selected period. | Please adjust the date range. |
Daily download limit exceeded | The daily download limit has been exceeded, thus unable to retrieve data. | Please wait until the connector is able to get the data. |
API calls quota exceeded | The API calls quota exceeded, thus unable to retrieve data. | Please wait until the API calls quote refreshes and the connector can retrieve data once again. |
Incorrect XML value | The Transaction Feed file you have sent is in the wrong format. | Please double-check the Transaction Feed guidelines and adjust the file to the correct format. |
For any other issues that may arise, please contact the Customer Success team and they will be happy to help you out!
Last modified 9mo ago