The Roivenue Help Center is a central hub where you can easily submit requests, track their progress, and collaborate with your team and account manager – all in one place. Whether you’re experiencing issues with the application, have questions about the data, or need support for any other reason, the Help Center provides a streamlined, organized way to manage all your queries and ensure nothing gets lost in scattered emails. It’s designed to make your support experience faster and more efficient.
How to Submit a Request
You have two ways to submit a request:
Submit directly in the Help Center by clicking here. This is perfect for tracking progress and collaborating with your team.
Send an email to support@roivenue.com. Even when submitting via email, all communication will automatically be logged in the Help Center for easy tracking and future reference.
Explore the Help Center with Our Demo
To help you get started, we’ve created a demo that walks you through the main features of the Roivenue Help Center. Whether submitting a request, tracking its progress, or collaborating with your team, this demo will show you how to make the most of the Help Center’s capabilities.
What can I use the Help Center for?
The Help Center is designed for submitting requests, tracking their progress, and collaborating with your team and account manager. You can report issues, ask questions, or request assistance with any aspect of the Roivenue platform.
How do I access the Help Center?
You can access the Help Center by visiting roivenue.com/help. If it’s your first time, simply register using your Roivenue email address.
Can I still submit requests via email?
Yes, you can send requests to support@roivenue.com. All communications via email will be automatically logged in the Help Center, so you can track your request there.
Who can see my requests?
When submitting a request via email, it’s automatically shared with all team members in your company who are using Roivenue and registered in the Help Center. If you report a request directly in the Help Center, you have the option to select who it’s shared with. However, we recommend sharing it with the whole group to avoid duplicate requests and ensure that your members, including your account manager, are informed and can collaborate on resolving the issue.
Will I receive email notifications about my request?
Yes, you will receive email notifications for every update on your request. An update includes any change in the status of the request or any new comments added to the discussion. Additionally, anyone with whom the request is shared will also receive these notifications. If you prefer to track everything in the Help Center without email updates, you can turn off notifications at any time.
Can I respond to a request directly from my email?
Yes, you can reply to any email about your request, and your response will automatically be added to the Help Center for complete tracking.
